Refund policy

Thank you for shopping at Hello Lovely!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • To complete your return, we require a receipt or proof of purchase.
  • Only regular priced items may be refunded, clearance items cannot be refunded.
  • If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return.
    Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at orders@hellolovelybox.com.

Exempt Goods

The following are exempt from refunds:

  • Gift cards
  • Any item not in its original condition, is damaged or missing parts, or is damaged or missing parts, for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Box preorders, subscription or one-time buy options, are final sale and cannot be returned or exchanged.

Once your return is received and inspected, we will email you to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to the original payment method within 3-5 business days.

EU Withdrawals

Customers located within the European Union may have additional rights under applicable consumer protection laws.

If you wish to exercise your right of withdrawal, you may submit a request via our EU Withdrawal page. Withdrawal requests will be reviewed in accordance with applicable laws and our store policies. Nothing in this policy is intended to limit or exclude any rights that may apply under local law.

Return Shipping Costs

If you exercise your right of withdrawal after your order has been delivered, you are responsible for the cost of returning the item(s) to us. Return shipping costs, including any international shipping charges, customs fees, duties, taxes, or carrier fees associated with the return, remain the responsibility of the customer.

Condition of Returned Items

Customers may inspect products in the same way they would be permitted to in a physical retail store. If returned items show signs of use, damage, wear, alteration, or handling beyond what is reasonably necessary to inspect the product, Hello Lovely Store reserves the right to reduce the refund amount to reflect any diminished value.

Examples of diminished value may include:

  • Damage to dust jackets, covers, slipcases, or decorative packaging
  • Scratches, dents, tears, stains, or other cosmetic damage
  • Missing components, inserts, bookmarks, art prints, or included items
  • Writing, markings, stickers, or alterations made to the product
  • Damage caused during return shipping due to inadequate packaging

Any deduction will be limited to the amount necessary to compensate for the reduction in value of the returned item.

Special Edition Books

Due to the collectible nature of our special edition books and subscription box items, all returned products must be received in substantially the same condition in which they were delivered.

Significant damage to sprayed edges, foiling, dust jackets, hardcovers, slipcases, endpapers, artwork, or other collectible features may result in a reduction of the refund amount to reflect the item's diminished value.