FAQ

Frequently Asked Questions

Is each season going to have different items of sisterhood inside?
Absolutely. Each season will have its own theme and new products inside. Sometimes it will be from the same vendor, but always something different.

When will my ONE TIME purchase be shipped?
All orders, outside of seasonal boxes, will go out in 10 business days or less. It's a one woman pack/ship show around here so sometimes our processing can be a little slower. If you have a specific timeline/date/need, please leave that note for us at check out and if we can make that happen for you, I will.

When will I receive my SEASONAL box?
Boxes go out around the start of each season (Late March/June/Sept./Dec.) . You will be notified when it has been shipped out. Our social media accounts usually have the best information as to when boxes are going to be shipped.

When is the last day to purchase my SEASONAL box?
We usually will post on our social media accounts, but it's often the first week of the ship out month.

Do you ship internationally?
Yes! We do. 
All VAT and customs duties are the responsibility of the buyer. If certain pertinent shipping information is missing, there may be delays in sending out the box. 

Can I upgrade my SEASONAL box from Bundle to Bouquet?
Absolutely! Just send us an email at info@hellolovelybox.com & we will get it sorted.

If I love something in my box, will I be able to buy it again?
That would be the best! Some items will show up in our shop, but other times it's best to head straight to the maker's website. We will always include each shop's information that we feature, however certain products are made exclusively for our box.

Can I cancel my subscription?
We'd be sad to see you go. But yes so long as it's before the next subscription payment is charged, you can. 

Can I return my box?
We do not accept returns or offer refunds. 

If you have any additional questions, please email us at info@hellolovelybox.com or for more urgent responses please please send us a message on our Facebook page.